FAQ`s
Frequently asked questions
Ordering & Payment
You can place an order directly through our website. Simply add your chosen items to your cart and follow the checkout process. Our user-friendly interface ensures a smooth and elegant shopping experience, reflecting the sophistication of our dresses.
We accept various secure payment methods, including credit cards and bank transfers. We strive to offer payment options that match the premium quality of our products.
To use a promotional code, enter it in the designated field during the checkout process. The discount will be applied to your order automatically if the code is valid and applicable to your purchase.
Products & Production
Our dresses are crafted with care in Ukraine, where we meticulously control the quality and design of each item. This allows us to maintain our high standards and bring you the essence of European elegance.
We select only the finest fabrics for our dresses, including premium silks, delicate laces, and luxurious satins. Each material is chosen not only for its beauty but also for its quality and comfort, ensuring that you look and feel extraordinary.
Each dress undergoes rigorous quality control at every stage of production. Our skilled artisans in Ukraine pay meticulous attention to every detail, from cutting to final stitching. We're committed to delivering nothing less than perfection.
Sizing & Fit
Each product page on our website features a "Size & Fitting" tab with specific information for that particular dress. We recommend checking this tab for detailed measurements and fitting advice tailored to each design. If you're still unsure, our customer service team is always ready to assist you in choosing the perfect size.
If you find yourself between sizes based on the measurements provided in the "Size & Fitting" tab, we generally recommend choosing the larger size for a more comfortable fit. However, please refer to the specific fitting advice on the product page, as recommendations may vary depending on the dress style and fabric. If you're still unsure, don't hesitate to contact our customer service team for personalized assistance.
Shipping & Returns
While we strive for perfection, we understand that sometimes things may not be exactly as expected. Please visit our "Return Policy" page for detailed information about our return, exchange, and store credit options. Our policy is designed to ensure your complete satisfaction.
To initiate an exchange or return, please contact our customer service team within 15 days of receiving your order. They will guide you through the process and provide you with the necessary information, including the return address and any required forms.
Once your order is shipped, we'll send you an email with a tracking number. You can use this number to track your package on the courier's website.
Shipping costs vary depending on your location. The exact shipping fee will be calculated and displayed at checkout before you complete your purchase.
While we provide estimated delivery times, delays can occur. If your package is significantly delayed, please contact our customer service team.
If your order arrives damaged, please contact us within 24 hours of receipt. We'll work with you to resolve the issue promptly.
The customer is responsible for return shipping costs, except in cases of defective or incorrectly sent items.
To initiate a return or exchange, please contact our customer service team at support@godblessdress.shop within 15 days of receiving your order.
The item must be unworn, unwashed, and in the same condition you received it. It must also be in the original packaging with all tags attached.